Agent: It's a great day at Boyd Auto Group. This is Chelsea. How can I help?

Customer: Hey Chelsea, I'm in the market for a new vehicle and I found you guys online. What are your hours like today?

Agent: Hi there. We're open today from 9 a.m. to 8:30 p.m. Are you looking to stop by the lot today, or would you like to schedule an appointment with one of our sales team members?

Customer: Yeah, I would like to schedule.

Agent: Great. Let's get that set up for you. Are you local to Marion or will you be driving in from out of town?

Customer: I'll be driving in. I live like maybe 30 minutes away.

Agent: Got it. Since you'll be driving in, let's make sure we find a time that works best for you. Are mornings or afternoons generally better for you?

Customer: Probably afternoons, maybe after 3 p.m.

Agent: Is there a specific day this week that works best for you? I can check our availability after 3 p.m. for that day.

Customer: I would say Wednesday would work best.

Agent: Great. We have availability on Wednesday after 3 p.m. How does 3:30 p.m. or 4 p.m. sound for you?

Customer: 4 would be perfect.

Agent: Perfect. I've got you scheduled for Wednesday at 4 p.m. Before we wrap up, can I grab your first and last name, the best phone number to confirm your appointment, and the type of vehicle you're interested in?

Customer: Yeah, we're looking at probably a Kia Telluride — either that or some type of crossover, but that's our first option. My first name is Jesse, last name Price, and the best phone number is 419-210-1757.

Agent: Thank you, Jesse. I've got you down for Wednesday at 4 p.m. to look at a Kia Telluride or similar crossovers.

Agent: This is Katie with Crescent Family Dental. How can I assist you today?

Client: Hey Katie, I wanted to see if I could book an appointment for a dental cleaning.

Agent: Great, I can help you with that. May I have your first name please?

Client: Sure, my first name is John — J-O-H-N.

Agent: Thanks, John, and your last name?

Client: It's Smith — S-M-I-T-H. I just want to make sure that you have an appointment available for me. I was looking into booking an appointment for Monday. Can you tell me what times are available?

Agent: Let me check the available appointment times for next Monday. The available times are from 9 a.m. to 10:30 a.m., 11 a.m. to 1 p.m., and 2 p.m. to 5 p.m. Would you like to book an appointment on that day?

Client: Yeah, let's go ahead and do it for 12 p.m. That works.

Agent: Great. To confirm, you would like to book an appointment for a dental cleaning on Monday, June 30, 2025 at 12 p.m. Now may I have your preferred contact number please?

Client: Sure, it's 510-223-1125.

Agent: Thank you. Could you also share your email address and please spell it out for me?

Client: Yeah, it's JohnSmith — J-O-H-N-S-M-I-T-H — at gmail.com.

Agent: Thank you for the information. Your appointment is confirmed. You will receive a confirmation email with all the details. Is there anything else I can help you with today?

Client: No, I think I'm good for now.

Agent: Thanks again for calling Crescent Family Dental.

Agent: Hey there, am I catching you at a good time? Or were you just about to win a world record for most tabs open at once?

Prospect: I do have a lot of tabs open, but what do you want?

Agent: I'll keep this quick and painless, promise. You recently filled out a form about AI solutions and I'm here to play matchmaker between you and the perfect specialist from our team. All I need are a couple of quick deets to make sure we connect you with the right person.

Agent: Are you looking to get started with your AI project right away, or are you still in the research phase?

Prospect: Yeah, no — right away. I'm looking to start it right away.

Agent: You mentioned a budget of $5,000. Is that still accurate?

Prospect: That's accurate.

Agent: Perfect — you've got it. I'll make sure our human specialist gives you a call tomorrow between 9 and 10 a.m.